Important Information & Terms

Assemble My Flatpack – Terms and Conditions

  • In addition to any other statement on this website
  • Some appointments may be subject to a surcharge which will be included in the price confirmed to you by phone or email.
  • In addition to the price we charge for the following:
  • Congestion Zone charge where applicable
  • Parking costs if free parking is unavailable
  • Minimum assembly appointment fee of £60 per man.
  • Our hourly rate tends to be £30 per hour but can vary if particularly complex or involves a long traveling distance but we will confirm the rate prior to starting work
  • One man will be sent to assemble your furniture unless agreed otherwise.
  • Fixed prices are subject to there being adequate space to carry out the assembly.
  • We can dismantle and / or reassemble furniture for you but we usually wont give a fixed price, insurance or guarantee
  • We are unable to take rubbish away with us.
  • Most items are assembled face down on the floor before being lifted to an upright position, we require approximately 30 cm space on each side to move and work around the item.  If an item cannot be assembled lying down, due to low ceiling height or not enough space, it may have to be assembled standing up, this will require two people.  If you have restricted ceiling height please tell us when booking.
  • If you have an appointment to have garden furniture built and its raining or due to rain its highly likely your appointment will be rearranged.
  • It is your responsibility to ensure the furniture to be assembled is all present and correct and undamaged before our arrival.
  • The appointment is to be paid for in cash without any delay unless agreed otherwise prior while confirming the appointment.
  • Extra time / cost may be added to carry items to assembly location.
  • Extra time / cost may be added to clear an area to assemble your flat pack items.
  • An uneven floor or wall surface may effect the final look and appearance of furniture or our ability to finish the assembling the furniture or attach to a wall.
  • Customers who cancel appointments with less than 24 hours notice are liable for a charge of £60.
  • If the amount of work to be carried out changes the appointment fee will not decrease but may increase if more time is required to complete the job.
  • Our assemblers may at their discretion do whatever they reasonably can to assist in moving existing home furnishings within the customer’s property, in order to improve clearance and access providing neither us nor any employee of our company shall not be responsible for any loss or damage arising in those circumstances.
  • The exact arrival time for assembly cannot be guaranteed, as this will depend of various weather and traffic conditions prevailing at the time, if a delay occurs we will keep you informed.
  • Your assembler will work a lot quicker and safer without any distractions, so please be sure to supervise your children and pets and keep them away from the assembly area during the construction process.
  • Please specify parking facilities at your home / premises prior to your appointment.  If you don’t you will be liable for parking charges.
  • Items which need to be returned or are faulty and need to be replaced will incur the charges involved with the additional appointment